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telospeople
telospeople
JOB DESCRIPTION OF CARE COORDINATOR :

Telos People is a company taking a modern approach to the process optimization industry. Leveraging the power of People and transformative processes that allow both extension and integration. We are changing perceptions of what outsourcing is and can be, and we did that by building truly connected cultures in offices and our locations, and by simply treating our employees better. With Telos People, we are all a team and family, and you’ll see that true difference when partnering with us.

The Care Coordinator is the link between the client, the Care Planner, and the frontline caregivers.  The Care Coordinator is in most cases the first line of contact with a potential new client; they are usually the first impression.

The Care Coordinator is a crucial member of the Care Team.  They are responsible for coordinating service delivery by assisting the Care Planner / Supervisors in the smooth function of the services.

PRIMARY DUTIES :
  • Receives the inbound care inquiry and messages, completes the inquiry form, and forwards the form to the Care Planner.
  • Ensures all referrals are received in an accurate, detailed manner and are properly handled.
  • Performs various supervisory activities for scheduling appropriate caregivers for clients.
  • Manage After-Hours Coordinator responsibility at every shift.
  • Supervise, schedule, and coordinate the day-to-day activities of caregivers.
  • Responds to scheduling and client care urgencies and reports to the Care Planner / Supervisor.
  • Communicates continually with associates and clients to evaluate service.
  • Respond promptly and courteously to all client inquiries, gather information, and send the request form to Care Planners to take it forward.
REQUIREMENTS :
  • Requires a minimum of 4 to 7 years of progressive experience in health care voice operations. Prior experience working in the healthcare industry or healthcare process/BPO is preferred.
  • Post-Secondary Education – college diploma or bachelor’s or relevant certification in healthcare/wellness is a plus.
  • Excellent verbal and written communication skills in English with UK/US accent is a must.
  • Strong proficiency in Microsoft Office (Excel, Word, and PowerPoint)
  • Experience in working on new healthcare processes or being part of a transition team is a plus.
  • Must be willing to work in shifts. Day / UK / US Rotational Shifts
  • Proven ability to work independently as a team member and as a team leader.
  • Strong organization, multi-tasking, and time management skills including prioritization with the ability to adapt to changing requirements.
  • Experience working on various healthcare software platforms either in entering information or managing data is necessary.
  • Technologically savvy and easily adapts to learning new tools and custom software applications.
  • Ability to work creatively and analytically in a problem-solving environment
  • Anticipate and proactively act on internal and external clients/customers’ needs
  • Listen and articulate stakeholder interests and expectations, while providing real-time information exchange
  • Demonstrated leadership, teamwork, and collaboration and create a professional setting within the office and the team.
BENEFITS:
  • Base salary or take-home of 18k to 25K.
  • Statutory benefits
  • New and modern workspaces.
  • Develop expertise in the Canadian healthcare industry.
  • Work from home option after probation.
  • Opportunities to grow into leadership positions by being part of the launch team.
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